Conditions of use
All products bought on relationsdevoyages.com are sold directly from:
Realtions de voyages® - Sarl Cassitto 33, rue Jean Macé 29200 Brest
Siret 50072801900018
TVA FR 68500728019
Tel. 0033(0)950956862
Fax 0033(0)98001421
Always remember that you can contact Relations de Voyages®, with the e-mail:
info@relationsdevoyages.com
Confidentiality
We collect as little information as possible for account creation. Any information gathered as part of the account creation process is considered
confidential and will not be provided to anyone for any reason.
Order
1.relationsdevoyages.com sells products entirely created and made by
Relations de Voyages® ;
2.The contract with the buyer is concluded when relationsdevoyages.com receives by email , the order form, does the verification of correct information and will take charge of the order, selling a confirmation by e-mail;
3.Essential characteristics are presented on relationsdevoyages.com.; however profiles and colour nuances presented on the website could be
different from reality because of effect from the internet browser or
from the used monitor;
4.Each product for sale on relationsdevoyages.com presents an identified seal tag tied on, until the definitive purchase.
Payment
relationsdevoyages.com use a Paypal integrated shopping cart and secured services, which means that any information regarding your credit card or other financial transaction is taken and held by Paypal. We never see it. For more information on Paypal’s privacy and confidentiality practices please check Paypal.com.
The payment can be executed with:
- Payment cash on delivery;
- Payment with credit card.
Shipping policy
Our products, purchased on the site, they are delivered with the service Colissimo International of the French Mails, the expenses of this service they are totally to our load, the client must not pay any tax to the delivery; the times of delivery have varied since 4 a 7 working days.
Who is interested to an express (24 or 72 hours) service you must pay a share to the expenses of transport that it varies in base to the continent of destination.
Return and axchange policy
Relations de Voyages® stands behind his products 100% regarding workmanship. Our goal is that you are completely satisfied with your purchase.
Each product is absolutely unique; moreover you know and do appreciate that
our first material is the used-sail; also the eyelets are oxidised: these characteristics will not be considered as defects.
All return will be accepted for exchange with an equivalent model item (or more expensive product). There is no refund – only exchange.
Return must be ship within 10 days of
receipt.
The item must be returned in the same condition as it was sent, unused,
unwashed, and with the original seal tag affixed. Although we check the merchan-
dise for defects and damage prior to shipment, it is the buyers’ responsibility
to check the product upon arrival to make sure it is free of any defects.
Damaged goods due to client negligence or item without it’s tag will not be
accepted for exchange. Any return that does not meet the above criteria will be
sent back to the customer.
In case of necessary return please email us, precise the cause of return, on relation@relationsdevoyages.com to obtain a Return Authorization. We suggest you send the package by registered or insured mail, on your charge, since relationsdevoyages.com is not responsible for items lost or damaged while shipping.
The exchange will be processed, according to the availability of the new chosen
product, after return and our verification of the item’s integrity. Second shipping charges are the responsibility of the customer.
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